Conversational Blogging | Knowledge Innovation | Social Software

Unbound Spiral: KM Stretch

July 17, 2003 12:11 AM

Another brilliant post in the SEVEN SURVIVAL TIPS FOR KNOWLEDGE MANAGERS Kept me up tonight for a few last thoughts.  I really liked it.  levers.gif

Dave describes three new, looser methods to standardize how things get done, shown on the chart. 

I'd like to add a fourth.  Stretch and Learning: Every organization today must be able to to stretch to new futures, and perceive alternate environments in which their decisions may play out.  This requires the capability to embrace uncertainty, complexity, and an element of chaos.  So doing creates the intuition, the creative space where new solutions are found. 

Dave then adds "What does this mean for the struggling, once-hyped discipline of 'knowledge management'? Here's a 7-point strategy for knowledge managers ...."

  1. Focus knowledge and learning systems on 'know-who', not 'know-how'
  2. Introduce new social network enablement software and weblogs to capture the 'know-who'. 
  3. Keep only selected, highly-filtered knowledge in your central repositories. 
  4. Don't overlook the value of plain-old 'data'
  5. The bibliography may be more valuable than the document itself.
  6. Don't wait for people to look for it, send it out, using 'killer' channels.
  7. Create an internal market for your offerings by giving valuable stuff away.

For my final two cents of the night.  My favorites are numbers one and two and five.  In this area more attention must be placed on helping to design personal dashboards.  When connectivity is embedded at the fingertips or at the click of a mouse then richer conversations will evolve.  When we have great dialogues we have great organizations.  Lets not forget the soft skills the CKO needs as organizations seek personalized knowledge in a way that also creates real deep community brands.  When we can all live this way... then we will have organizations that compell people to operate around stategy number 7.  I think it's called the common good!