Knowledge Innovation

Unbound Spiral: Faster than you think

December 17, 2003 10:32 AM

From a recent Meta-Group report, in less than two years look for a dramatic increase in PC telephone applications, new solutions for web-conferencing, and dual-screens in the workplace. This combination will directly impact on collaboration and advanced knowledge practices. Underlying this is a further shift to personal centric KM and productivity enhancement.

"Although we are skeptical that most users will actually end up combining their trusty telephones with their PCs, there are definite areas for synergy ? particularly in the access to complex voice mail and conferencing features," said Steve Kleynhans, vice president with META Group's Technology Research Services. "We expect PC access to dialing -- as well as integration of voice mail -- and e-mail inboxes to become commonplace by 2006."

"Web conferencing is an example where multiple monitors could be immediately beneficial to a large number of users," said Kleynhans. "A user often has a presentation displayed on one screen, while taking notes or chatting with participants on another screen. Arranging multiple windows on a single monitor is awkward and limiting, whereas having dual monitors would make it much easier. By 2006, we expect 40% of new information worker environments to include dual monitors."

"Organizations must begin to take a more holistic view that puts an increased emphasis on the items that surround the PC," said Kleynhans. "They need to look beyond traditional desktop configurations and embrace new options to enable a rich information worker platform." META Group Says Renewed Interest In PC And Telephone Integration

Link via Robin Good.