Comments on: Dell Hell - Gains a New Meaning

By: Tim Harman

Tim Harman — Tue, 22 Jan 2008 08:24:20 +0000

I bought a Dell today and the hard drive failed on the first boot up. Called there tech support and got a person that only gave canned responces. After 30 min. on the phone the guy tell me he could not help me and gave me another number to call . I called and they said it was maybe the hard drive. I needed to buy a hard drive and have it there when the tech got to my home. I told them I just bought the Dell to hours ago many times. After repeating myself 5 times they said I need to return it to Best Buy were I bought it and go right to the geek squad desk for repair. Hell I bought a new machine and you would think it would at least boot one time. After that I got on there chat and was told more or less the same thing. I told the chat guy It was there problem and not Best Buy’s . I was told that Best Buys told me about a contract between the two about tech support . My only comment was and I repeated myself was I bought a Dell new and they need to replace it or come to my house and fix it free since I would have to drive over a hundred miles for repair……Tim from Ohio In Dell Hell

By: Blogcosm

Blogcosm — Sat, 20 Oct 2007 08:29:27 +0000

How a scathing blog post helped turn Dell around…

OK, it was actually a whole series of posts. On June 21, 2005, media blogger Jeff Jarvis of Buzzmachine vented his frustration (censorship added):

I’m having all kinds of trouble with the hardwa…

By: Media Influencer

Media Influencer — Fri, 19 Oct 2007 10:48:15 +0000

Dell made up with bloggers…

Jeff Jarvis on the end of Dell Hell.
They reached out to bloggers; they blogged; they found ways to listen to and follow the advice of their customers. They joined the conversation. That’s all we asked.
Absolutely. I particularly like this:
…no…