It’s not often I feel misled by a product and the hoopla surrounding it. LogMeIn Ignition for iPad/iPhone (see below for their description) is misrepresented on their site. It’s simply not a secure solution and not worth 29.99 from the iTunes store. I’ll share my story and you can be the judge if my expectations are unfair or unreasonable. I spoke with a LogMeIn tech too looking for resolution.
This is my issue.
- IPad app has remote “blank screen” and “lock keyboard” capability.
- This “security feature” is not available on or doesn’t work with a Mac. THEY CLAIM IT DOES SORT OF
- Nowhere in the marketing on iTunes or on the LogMeIn site does it state that using this app with your Mac may leave that Mac open to other users even after you have logged off (Exiting the iPad).
- As the lock screen and the lock keypad is unavailable it is sort of pointless using the wake-up feature.
- LogMeIn can not refund your money because it was purchased via iTunes – take it up with them they say.How convenient!
I set up LogMeIn on my Mac after signing up for a standard account. I then purchased it for my iPad from the iTunes store. $29.99. I connected back to my MacBookPro with no problems. It took only a moment to figure out how to move the mouse on my iPad. It’s slower of course than just being on my Mac but really quite usable. The time delay was minimal on my home wifi network – although I imagine this could be slower on some connections. I was soon looking at the settings. There’s clearly a remote “screen” and “keyboard” lock available. I flicked them to on. I thought my laptop screen and keyboard would blank and lock. They didn’t. I rebooted and reset both devices a couple of times. I couldn’t get it to work. I went to the support pages. I accessed this page. How do I blank the host screen’s display while in remote control?
And while this doesn’t seem to be specific it doesn’t mention MAC’s or OSX as being incompatible. I have no idea if they are or aren’t with DPMS. But there was nothing I could apparently download. I rated the page a 1. I then called customer support.
The support tech was pretty unclear at first. I was way ahead of him re notes on the page, familiarity with the iPad and the software. He apparently had it working on an Android and while busy with my support inquire apparently logged into a mac etc. He also contacted some of his colleagues. I reiterated my problem a couple of times. That logging into to my Mac via my iPad left it exposed. Their site info states:
Option settings for optimizing the experience of connecting to and controlling the remote computer, including locking the remote computer’s keyboard, blanking the screen of the remote PC and screen resolution.
I guess this is the bullshit legal thing. Since when is a Mac in this regard not a PC? I can only assume this claim is effectively fraudulent. Let’s be even more obvious. How many iPad users or iPhone users have a Mac? I bet it is a lot. So if you create a product for them you’d expect them to connect to a Mac. Why is there NO WHERE something that says… if you have a MAC this will not work as advertised? Well he confirmed that the controls are their and only work on Windows machines. It doesn’t say.. won’t work with Mac – it just doesn’t. I asked him how many iPad/iPhone users probably have a Mac. I’m sure a good number. That’s why I’d expect this to work.
So I asked for a refund. I was told that they can’t give a refund and I’d have to apply through the iTunes store. I’m not sure how you get a refund via the iTunes store. Sort of thought it impossible. In other words you spend your money and weep if the product doesn’t work. I’d have been less incensed if the product was at a price point that was much lower. However, I was prepared to pay $30 bucks for a product that would give my iPad more flexibility. I got a tough luck buddy. He said he’d never had this complaint before.
For my part I’ve seen a number of reviews. It was my impression that LogMeIn was one of the top grossing apps for iPad on iTunes. Certainly many people were writing it up that it was easy etc. I should have stuck to a VNC solution. It would have been cheaper and probably provided the security that should be built in. So think twice before you buy this app.
If you don’t lock your Mac, then it works. If you log out of your account then it isn’t going to work either. And when you log in your screen and keyboard will be available. You can only wake from sleep if it is hard tethered to your router. While I don’t see this as a big issue the LogMeIn site lacks instructions for proper wakeup and sleep setting.
Let me give an example where these controls aren’t just based on security. I’m at a show. My Mac is being used as a “presenter” hooked to a large Display. The Mac is hidden away. The iPad can be used from anywhere at the show to key up new presentations, play music even to activate remote skype sessions. They keyboard in this instance remains locked.
That’s the type of functionality I thought I should get for $29.99. BTW it seems the latest update doesn’t provide multi-tasking for iPhone 4.
More descriptive stuff from LogMeIn:
One click on your iPhone or iPad lets you remotely access one
or more computers anywhere, anytime. So you never have to worry about
leaving anything behind. Directly control your desktop, all your apps
and all your files – like that important presentation for your boss or
that important photo album for your mom – with a simple touch.
Now one last thing… really makes one wonder. You can simply log in from Safari on the iPad without an APP. Although You cannot download the plug-in to Safari that might make it work eg to type a document you can certainly click around.
One click and your
iPhone or iPad becomes an extension of your work or home computer
- Your login information and preferences
are stored securely
- Access from anywhere -
without having to remember passwords