Comments on: LogMeIn – DOESN’T WORK AS ADVERTISED – If You Use a Mac Don’t Waste Your Money

By: Vito Botta

Vito Botta — Tue, 20 Dec 2011 01:35:40 +0000

Great. Thanks for confirming

By: Stuart

Stuart — Tue, 20 Dec 2011 01:33:57 +0000

Nope not been fixed!

By: Vito Botta

Vito Botta — Tue, 13 Dec 2011 00:55:18 +0000

Hi there,

do you happen to know whether LogmeIn have eventually fixed this issue?
I totally agree with you guys on that it’s pointless in first place to use a remote connection that way from a security standpoint. So I want to be sure that things have been properly fixed before purchasing. Thanks

By: Stuart

Stuart — Wed, 12 Oct 2011 10:46:02 +0000

I’m glad you find LogMeIn to work well for you. I’ve continued to look for updates to solve what I’ll continue to see as a security issue. Not long after writing the post I was contacted by LogMeIn. They said fixing the Mac was on their Roadmap. It’s still not fixed. To my knowledge they never said this was an Apple related problem. I’d still question using a product for this purpose that lacks this type of security.

By: VirtualEnder

VirtualEnder — Tue, 11 Oct 2011 14:48:18 +0000

I have to say I am a happy user of LogMeIn ignition, and I use it to control both a Mac and several PCs. While they technically should mention the issue of it not locking the Mac, I don’t see this as a major issue. That is one tiny part of the functionality of the program, and there is most likely a disclaimer somewhere on their site that the user experience may not be equivalent when connecting to all machines, e.g. not all features may be available for all OSs. That issue is not only for the Ignition app as well. It applies to using the web interface from any computer.

I was aware of this issue before I bought Ignition. You technically should have know it existed before you ever purchased the App, as the issue is with the free service as well.

As far as the trial period of Pro, you can just let it expire and you go back to the free version. When I am setting up new computers with LogMeIn, I always make sure to un-check the Pro trial option during set-up as I am not interested in it. Most features, including the use of Ignition continue to work in the standard Free account.

Also, if you’re using this in an enterprise environment, it should be supported by your IT department, and you shouldn’t really be using things to access your computer remotely without their permission. The Pro features are specifically designed for enterprise use, and give much more control over these time of security features.

By: dave

dave — Wed, 20 Apr 2011 08:38:52 +0000

I’m having the same issues, it seems the mac os version is crippled. when it locks the mac it tells me the mac is still online!
When I try to connect to the mac it says cloud not connect the host computer must be powered on and connected to the internet.

Logme in forum is full of users with the same issue I suggest people with logmein ignition from the app store give it a one star rating and leave a comment. Hopefully that will actually make them fix it!

By: Bruce Forestal

Bruce Forestal — Tue, 15 Feb 2011 22:04:47 +0000

Good Day Stuart,
I have discovered the same issues as you described. The Logmein tech support did not know about it not locking on a Mac, or at least he acted that way. It also looks like I have trial license for Pro2 and will at some point have to purchase yearly license. I have not been able to verify this, but there was no mention of this when purchasing the IPAD app or opening a Logmein account.

I have a open trouble ticket with ITunes in an attempt to get my money back, I’ll give them one chance to make this right with me. Don’t get wrong, I like the app, it works well, I just can’t leave my host unsecured.

Next steps if there is no refund: 1-File a chargeback with my bank, this does not look good for Logmein or ITunes. 2- File a formal complaint with the Federal Trade Commission, they clearly won’t want this on their record as it stays on the FTC public website “Permanently”.

More people need to stand up and exercise their rights. Companies that pull this kind of crap need to be flogged in public until they fix their unfair and hidden practices or they need to driven out of business.

Best Regards,
Bruce Forestal

By: John

John — Mon, 24 Jan 2011 03:13:40 +0000

I bought this and this was the first thing I noticed while testing it out at home. Everything I did was clearly visible on my host Mac computer. The keyboard was available, so if I was really remotely accessing my computer and someone walks innmy office, that person could assume control of my Mac and kick me off. $30 bucks down the drain. Unless I lock my Mac in a secure location this is pointless to use remotely. It is the most expensive app I have purchased for my iPad and I am so disappointed. I wish j would have known about this issue before purchasing!

By: Mary

Mary — Sun, 01 Aug 2010 15:03:00 +0000

Oh dear. I just bought it and was looking for information on how to install it. Sigh.