What does Comcast expect me to do? Why do they keep emailing (about once a week) me these messages (see below)? They are useless. They don’t tell me the time of the detection, what they detected, or anything useful. So I panic…. (well no I don’t.). After reading it I click the link… and I will show you what I get after following the MacOS link. Email first.
Comcast Customer Security Assurance Notice
Dear Comcast Customer,
Your immediate attention is required. Constant Guard(TM) has identified that one or more of your computers may be infected with a “Bot”.
We strongly recommend that you visit the Comcast Constant Guard Center at https://constantguard.comcast.net/email for important information on how to remove malicious software from your computer(s).
A “Bot” is a malicious software or malware that is used to gain control over your computer, typically without your knowledge. Online criminals can use Bots to collect your personal and private data, such as Social Security numbers, bank account information and credit card numbers by monitoring your keystrokes. This can lead to identity theft and fraud.
We appreciate your prompt attention to this important online security notice.
Comcast Customer Security Assurance
This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.
Copyright 2011. Comcast. All other trademarks are properties of their respective owners.
One Comcast Center, 10th Floor
1701 JFK Boulevard
Philadelphia, PA 19103-2838
So I get this info….You are directed to Comcast Security Guard Central. I then look at the money option or the DoitYourself. I choose DoitYourself. But first I’ve read…
If you received a notice from Comcast or believe that you are infected with a “bot”, it is important you take action now! A bot is a malicious form of software (Malware) that could use your computer to send spam, host a phishing site or steal your identity by monitoring your keystrokes.
Now what? Should I be scared? They say do it yourself! I choose the MacOS option. This is what you get…
It says… “Making sure your computer has the latest version of the Apple Operating System (OS) is an important first step to be fully protected. If you haven’t updated your computer OS in a while, you may want to consider doing this now.”
I can tell you my MacOS is up to date. There is no other computer currently live on my network (the iPad and the Phones may be accessing the net via my router over WiFi) and there are no Windows machines in the house.
So what is this crap? Is it an upsell? Have you outsourced a fear factor to harass me and others? Do I have anything to be afraid of?
Perhaps this isn’t an email from Comcast at all? If so.. then you are being very slow to fix it Comcast!