Posts tagged as:

research

Netflix – Misses a Convo Opp – Blows off customers.

July 13, 2011

Yesterday Netflix announced new pricing. A 60% increase in the cost of getting DVD’s. Many complained that Netflix failed to provide an adequate rationale for the move. More than 5000 comments on their blog post. All resoundingly negative.  And there’s a thread #dearnetflix on Twitter. However, as a Netflix user it’s obvious to me why [...]

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Reading Links for March 29th

March 29, 2010

Daily update on del.icio.us links with my notes. I also just tweet links @stuarthenshall Durability – is it losing power as a customer driver? @dina ‘s thoughts re India – This is a great post about how our perspective of durability is changing or more locally in the US long ago changed. In India this [...]

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Reading Links for February 4th

February 4, 2010

Daily update on del.icio.us links with my notes. I also just tweet links @stuarthenshall Teens Love Facebook, Hate Blogging, Are Always Online, and Don’t Use Twitter | "online" is missleading here re mobile – Nice update with no real surprises yet this article fails to differentiate or clarify what "online" means. They say everyone goes [...]

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Is iPhone Lust Global?

May 15, 2008

While recently in India, Dina and I explored the iPhone factor. We saw it in the wild (eg. people using them) and talked to 18 to 24 year old leading-edge mobile users in Mumbai. We were both left a little shocked! While focus groups aren’t statistical research and Mumbai is hardly an Apple stronghold; the [...]

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Repairs, Tweaks and Choice – Mobile Phones

May 9, 2008

18 months ago I bought my daughter a Nokia n73 in India as a birthday present. At the time it was about the coolest phone I could get for her with a 3mpx auto focus camera etc. She’s a torture test user. The first keyboard lasted one year before the whole joystick and keypad underpinnings [...]

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Emerging Market – Research to Action

May 8, 2008

A few years ago my brother gave me a book Investment Biker. Written by Jim Rogers a VC who took a motorcycle on a tour of the world and then from what he learned made investment decisions. I think we’d both like to follow that dream and ride around the world that way. I know [...]

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Prince A950 — My China Phone – Think Different

May 7, 2008

I’m sure many will ask me why buy the “China Phone” hadn’t I seen enough? Will you ever use one? The answer is simple. It’s a learning sample, an artifact to share, and something I can get a physical reaction and response to from others. Plus it cost me just over $100. And you can [...]

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Get Out and Learn

March 26, 2008

Yesterday I wrote a post over at the Supernova ConversationHub. Later after speaking with Dina (we plan learning journeys) I was left with a couple of stories about learning experiences I have had while growing up, and reflections. At school, many many years ago I remember being taken to a General Motors plant (to see [...]

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