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Vonage Mimics Telecoms

Is there a connection between lousy customer service and being an incumbent telecom manipulating for advantage. Perhaps only if lousy Vonage service mimics the old telecom format while incumbents work on raising consumer prices for landlines. That will squeeze them! How much longer can they survive financially?

Some time ago I added a fax line via Vonage for an extra 9.99 per month which I really don't need and wanted to cancel it. So I went to the website and looked and looked for how to cancel it. It is easy to add services on Vonage. Just a point and click will do. Dropping their services is more difficult.

Finally after searching a second time for a simple delete option I called customer service. 1-866-Vonage. It took 16 minutes of which I spent less than two minutes with the operator. I have the cheapest Vonage account limited to 500 minutes. Their accounting system lodged the call against my minutes. So I pay for their lack of responsivness. Had they answered at the ring rather than after 14 minutes I'd be a lot happier.

I'm not quite ready to give up my Vonage line although the only reason I have it is because my cell phone service isn't reliable in the office.

Separately, each day sees a new player in the ATA - VoIP solution space. Lingo offers international numbers as a option as part of your plan. As you might expect the countries are limited. Still now rather than taking that ATA box to Japan Joi you can simply get a second international line. Bet call forwarding to a local cellphone from either one works too.

Another way of getting that unique inbound number may come from LibreTel who promises to disintermediate the relationship between "inbound" and "outbound". Costs are similar to a very stripped down phone line. Then there are moves afoot to hike those rates too.

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