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December 2005 Archives

December 12, 2005

The Push n Pull of ITConversations

I've taken to listening to ITConversations on all my plane flights. In the tight confines of economy I fine its just the business for hearing how others are thinking about the world. It's also nice to tune into a conference or disucssion.

I'd listened to John Seely Brown at Supernova. He got a lot of attention for his presentation at the time. It's also made it out as a Supernova2005 podcast via IT Conversations. So I found myself listening to it again. It was appropriate and timely as I was just about to step into another innovation workshop. The theme is Outsourcing and the future of how companies collaborate. It's all consistent with Web 2.0 etc.

I'm not going to review it here. I'll just say it gels with my thoughts on consumer power and the radical revolution that we are on the cusp of. Give it a few more years and we will be there.

Here's the link to the Podcast. Download
Here's the link to the article and white paper.

December 22, 2005

Mobile IM on the Nokia N90

The first application I downloaded for onto the N90 was Agile Messenger. . While the N90 isn't mentioned on the site I figured the Symbian 60 version that was compatible with my old Nokia 3650 would probably work. Indeed it does.

If you have a phone with Internet access then this is the Trillian for cellphones. In the latest edition they have added GoogleTalk. Thus I now have presence information for all major IM clients other than Skype.

The N90 has some form of IM chat management. However the guide only says talk to your mobile provider. Thus this built in feature is currently useless to me.

I've also added the Opera Mobile browser. I've had it for a few years on my Nokia 3650 and it works great. With the t-mobile internet package it is just like browsing on the PC. Note... Gmail has also just launched a mobile version. m.gmail.com.

T-Mobile Service Sucks on Recent Calls

I'm a little mobile phone centric at the moment, the result of securing a new Nokia N90. This is a rant. It also highlights the problems that mobile operators seem to have. I've had consistent problems with the provisioning of Internet services. Particularly when I want to use my phone as a modem. I'm also an expert at understanding my phone's menu etc.

When I am ranting about poor T-Mobile customer service on this blog you can bet my patience has been tried. Just before leaving the US on vacation I wanted to insure that "ALL" the connections on the Nokia N90 were working. I'd had real problems getting the correct setting for the $19.95 unlimited Internet access plan which I use.

So I called T-Mobile and it took them over four hours to sort it out. They sent me wrong settings, they sent me to Nokia 2 times, they failed to make it clear which department they were sending me to next etc. That's right folks four hours of hanging on while working on other stuff and talking periodically. What's worse I don't think the organization learned from it. So they are no more prepared today for the next N90 customer that comes along than they were yesterday.

I did get my settings. I then arrived in London. I've had service in the UK and Europe on 3 previous occassions this year. No problems. No service at Heathrow, none in Richmond etc. So I Skype T-Mobile USA. They looked at the account and then swore that it was a network problem in the UK. I said I don't think so. They gave me a UK number that got nowhere. Later a T-mobile store said the problem was in the US. I call the US again. This time I specifically ask them to take off internationally roaming and then readd it. While on the phone with the operator it started working! Total wasted time another hour easy, plus lack of phone access.

I'm looking into Cingular now as my only real GSM alternative. The horror will be no better there. Note: The Nokia N90 is not an officially supported T-Mobile handset in the USA at this time.

About December 2005

This page contains all entries posted to Unbound Spiral in December 2005. They are listed from oldest to newest.

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