Spiral Bound

Notes that are Spiral Bound. A collection of clips that catch my attention at at point in time; reposted - no editing with my own title and categorization.


Spiral Bound: Dina Mehta -- John Pocaro on Co Blogs

January 26, 2004

Dina Mehta -- John Pocaro on Co Blogs

Am away from my usual fast (?) dsl link connection - and on a painfully slow dial-up connection.  Was browsing through my news aggregator and i saw a piece by John Porcaro, Group Marketing Manager, Microsoft.  We've connected many times through our blogs and i sense he's a marketing guy who believes in not just listening to his customers, (a lot of marketing guys do this) but in really hearing them and engaging them in conversations (and my guess is not all do).  

I suspect John is one of those who really does.  And tells us how blogging helps him do this.  At his blog, John shares his thoughts and own personal experiences on how blogs help companies.  Where he describes how his blog helps him in his job, by allowing him to have conversations with customers and hearing their views. 

I like the piece he's written.  A lot.  Especially the parts i have highlighted in bold font.    

"I started my blog because I really believe in the clarity that comes from really listening to customers. Marketing really comes down to understanding customer needs, and creating products or services that meet those needs. The best way to understand what customers really need is listening to them. And I’m convinced that really listening (and appropriately responding) leads to a more trusting relationship.

Blogs offer a way to start a conversation. I’m amazed at how much more involved I am in customer issues from the hour or two a day I spend blogging. Most of the time is spent reading what our customers are writing. Because the best blogs are so current, and because they link to other blogs, I find I can follow a thread easily, and get a great deal of information about what everyone’s buzzing about.

Perhaps more importantly, blogs offer a great way of aggregating comments, asking questions, and addressing issues. I’m often amazed at the insight I get on a topic I’m pondering when someone posts a relevant comment.

As a company, I think Microsoft is doing some great things by encouraging technical blogs. Even though we’ve never really hired anyone to blog, we’ve seen blogs grow organically because it makes it easier for people to share ideas. MSDN blogs are a great way for the tech community to share ideas, tools, even code.

One of the key benefits of blogs is that they connect people as individuals, rather than rely on thinking of customers as an indefinable mass of “users.” Robert’s blog has helped me understand the issues our customers are concerned about (good, bad, or otherwise!). And putting a “human face” on Microsoft helps build trust, and hopefully helps customers know that we’re listening."

John ends by asking his readers ... "how are blogs helping your company?"  I'm hoping he gets tons of responses - share them with us John !

[Conversations with Dina]
Posted by Stuart, January 26, 2004 9:40 PM
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