Antiport SMART MOBS CUSTOMER FEEDBACK

November 19, 2002

in Brand Futures, COMsumers, Strategic Foresight

Today I had a motivating coffee with a close friend. Much of our early conversation was about SMART MOBS the book. Both of us really itching to push boudaries and take product and service concepts concepts well beyond the boundaries outlined in the book; to give SMART MOBS a business building edge.


Then it is not unusual for Tom and I to reflect on stories, the scenarios we write and exploring different concepts as we go. It’s an update. We are both passionate about the challenges of the future. Then we discover some fragment or item we have never shared, playing with some new concept and model. Today one emerged as I was hunting for yet another example of how the blogging / publishing community might revolutionize the customer service business.


ANTIPORT traces to 1999. I remember writing it – sort of pounded it out. It was meant to fly in the face of today’s customer service practices. Antiport suggests that smart mobs can run customer feedback systems. What’s more perhaps today with a more object oriented web the costs and programs maybe ready to enable it!


I beleive it was brash and bold then. From marketing PR to seeding a community for customer feedback. Let me know what you think. I’ll be watching to see if anyone registers www.antiport.com this time round.


Imagine: January 21, 2003 (updated) News headlines around the world

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