Mobility and Message Control

July 27, 2004

in VoIP

Russell captures the frustration and the complexity of linking mobility with our texting and presence desires in this post below. I know I use less SMS and I certainly use my Agile Messenger but so far the synching he wants eludes us all. For those with data connections this could be made a whole lot easier if my laptop was the equivalent of a traditional bedroom extension for my mobile phone. Now all these things could be synched plus I could get better sound quality when at my desk. I’m not sure the answer is SMS to the co-workers phone, rather the point is to deliver a short text message. Having presence available would provide additional confirmation of “appropriateness”. Mobile Carriers hold the keys to this converging future. In a VoIP world they can go direct to the users with the offer.

I want my phone to work with every single messaging app we use here. I want to be able to send an SMS and have it alert people via IM, get copied to people’s phones, send off emails and get logged to a central blog available via RSS. I want people to respond and have those messages go back to the original user wherever they are. I don’t want to think about it either, I want it to “just work”.

SMS messages are so great because they’re 1) Reliable 2) Available to everyone and 3) easy to use. No setup, two fields to fill out (or just one if you’re replying) and off the message goes. It’s no wonder people are sending billions of the things – they’re just damn nifty. But I spend all day online at work, so I want SMS to cross that border into my PC-based world. I want it to skip the gap from my pocket into my office.

When I get a message, I don’t want to have to stop, look around for my mobile, click a few buttons and get some info that I can’t immediately copy into a window on my PC. I mean, I’m sitting in front of a full keyboard and can type 60+ words a minute… why am I click on on this damn keypad again?

I wonder if what I’m looking for is integration or remote control? I think integration. I want to step out of the office for a sec and ping the IM client of a coworker without making an effort. Yes, I have Agile Messenger and yes I have their phone numbers. But I want to use SMS as what I’m doing is definitely under the definition of “short message” and maybe that coworker isn’t particularly down with SMS just yet and isn’t sure why his phone beeps randomly at him every once in a while.

[Russell Beattie]

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